The UAE announces the basic steps to recover your lost phone

Ahmed Moawad - | UAE

The Telecommunications and Digital Government Regulatory Authority in the United Arab Emirates revealed the basic steps followed to recover your lost phone, and advised, through its publication on its official account on the X website (formerly Twitter), of the necessity of blocking your mobile phone number immediately.

Through its official account on the social platform, the authority demanded the need to immediately contact their communications service provider to block their mobile phone numbers.

Steps to recover your lost phone in the UAE

You must first file a complaint with the police station closest to you, and not report the missing phone to your communications service provider, and follow the following steps:

1- Call 101, or visit the nearest service center.

2- For DU customers, call 155, or visit the service center closest to you.

3- For Virgin Mobile users, open the application and click on the question mark in the right corner of the application, and then click on select the “Send us a message” option, to go to frequently asked questions, and send a direct message through the chat function.

4- When you report your lost or stolen phone, provide specific information, which includes personal details, the time and place you lost your phone, the specifications of your mobile phone, or any other information you can provide.

5- The previous procedures will ensure that your mobile phone number and SIM card are blocked, to prevent unauthorized calls, messages, and data use.

Customer consent to initiate mobile phone blocking

It is noteworthy that once the service provider obtains the customer’s approval, the lost phone will be immediately blocked, according to the public service announcement issued by the TDRA in 2023.

The service provider will immediately add your phone's IMEI number to your phone's blacklist database, and within 24 hours of reporting, your lost mobile phone will be blocked from accessing any network.

After your lost phone is found, it will take 24 hours for the phone to be unlocked, so you can use it again.

About Author

Ahmed Moawad
Ahmed Moawad
548 Total posts

Read Also

Emirati banks announce the suspension of advance salary facilities

It has been announced by Emirati banks that they will no longer provide advance salary features.

The UAE announces a fine of up to 20 thousand dirhams on residency and ID cards

The Federal Authority for Identity, Citizenship, Customs, and Port Security has categorized a number of administrative infractions that are associated with the Emirates ID card, residency services, and Foreigners Affairs.

Dubai announces a new 5-year multiple-entry tourist visa in UAE ... Details

Dubai has announced the introduction of a new tourist visa that allows repeated entries for a period of five years

A UAE court orders a young man to return 100,000 dirhams after stealing it

The Abu Dhabi Family, Civil, and Administrative Claims Court has issued a verdict requiring a young man to reimburse a sum of 100,000 dirhams he unlawfully obtained from another individual, along with paying an additional 10,000 dirhams as...

Dubai announces the launch of new tickets at a reasonable price